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Plan and run workshops, qualitative interviews, and quantitative data collection with management clients, and/or end users to capture requirements for billing, registration, program and marketing, and engagement tracking systems. Collect and analyze data on customer preferences and needs to define desired system features and engagement strategies. Run workshops with team to clarify requirements, needs, flows and existing system. Review existing company research and documentation to ensure solution-fit. Shadow employees or end-users for various tasks interacting with billing, registration, program engagement and marketing tracking in order to capture workarounds and inefficiencies. Review data captured within systems to diagnose system efficiency. Model data and system redesign, including benchmark to market solutions available for purchase. Create backlog and roadmap for features. Validate alignment with company-wide strategy. Create system requirements. Create flowcharts for accompanying improved processes. Work with technical team to implement solution. Develop test cases and test systems following implementation. Develop documentation and training to assist users and clients. Work with teams to develop metrics for new system, including performance indicators. Devise and evaluate methods and procedures for capturing client requirements at large scale - collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data. Monitor use and satisfaction of system on users and design systems for improvement. Prepare reports and documentation for management. Prepare and facilitate design thinking workshops for other employees to generate prototypes in preparation for detailed requirements. Supervise third-party suppliers and other team members as needed during system implementation. Create project deliverables including requirements, client workshop findings, presentations, prototypes and other appropriate materials. Create, maintain and design improvements for client report system for billing milestones, revenue. and participant usage as well as for operations; generate and present related reports. Automate processes for employee -productivity in using applications and information requirements. Support client specific information request regarding participation, billing and milestones. Req. Bachelors Degree in Computer Science, Healthcare Policy & Mgmt, Healthcare Information Science, or related and 2 years’ experience as Computer Systems Analyst or Computer Science Analyst in the IT sector. Salary $119,995.00/year. Resume to ABK Ventures / Canary Health, 11500 W. Olympic Blvd, Suite 455, Los Angeles, CA 90064, attn: Katy Plant