The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against CPE and workflow efficiency targets. to identify required tools, cloud access, training, processes or capabilities to assess customer issues. the engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.

1. Customer Issue Resolution & Responsiveness

2. Effective Communication & Collaboration

3. Training & Readiness

4. Operation Precision

• Leadership - handle technically challenging and politically hot customer situations


• Strong communications skills-Excellent spoken and written English communication skills


• Effective, polished interaction with customer to gather information


• Demonstrable troubleshooting skills


• Cross-team collaboration


• Logical and Critical thinking


• Passion for technology and customer support


• Understanding of cloud vs. on premise computing.


• Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage.


• Operating System/Virtualization


• Networking


• Microsoft Azure Platform

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