Hiring Company: Sai Business Solutions LLC
Job Type: Full Time
Salary: Not Specified
Experience Desired: 0 - 2 Years
Last Update: May 09, 2018 02:24:34 PM
Full Job Description:
• Ensure high data and solution availability.
• Ensure smooth transition of new solutions from Development to Sustain teams.
• Ensure team members are responding to and resolving tickets within SLA for different components of support such as Event Management, Incident Management, Change management & Problem Management. Assist team members with day-to-day activities in resolving time critical User tickets of various priorities, Service Requests and Root Cause Analyses (RCA) for recurring issues.
• Nurture a learning culture within the team.
• Prepare timely SLA reports for meetings with stakeholders.
o Facilitate daily/weekly operational meetings (DOR/WOR) to discuss and actively seek or provide updates on ongoing issues/tickets/changes/system outages/maintenance activities etc.
o Prepare and present Weekly SLA reports, Trends, Monthly Operational Updates, Quarterly Operational review/feedback in meetings with stakeholders.
Minimum Requirements:
Bachelor’s degree or its equivalent in Computer Science, Business Administration with a concentration in Management Information Systems, Computer Engineering, or a related field and 2 years of related work experience required.
Additional Info:
Employers Name: Sai Business Solution LLC
Job Site : 800 N. Brand Blvd., Glendale, CA 91203 from Nov 6,2017 to June 30, 2018
100 N Broadway, St. Louis, MO 63102 from July 1,2018 to October 31.2019
Company Type: Not Specified
Contact Name : Reena
Contact Phone: (None)
Contact Email : (None)
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