Resident Engineer (Other Jobs)

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Job ID 649546  In Category: Other

Resident Engineer

Hiring Company: Bell Integrator
Location: Remote, All States
Job Type: Full Time
Salary: Not Specified
Experience Desired: 6 - 8 Years
Last Update: Jan 24, 2018 09:41:09 AM
Full Job Description:

This position is a highly technical role, providing post-sales support of Junipers Networks Security, Routing and Switching Platforms; specifically Security, MX and QFX platforms. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer’s networks and related platform certification processes.
This position requires strong knowledge and experience with Juniper products, industry protocols and best practices. This position is a remote / homeworker and may occasionally require long work hours and on-call support for critical issues.

Key Responsibilities:
• Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures.
• Support customer with implementation and testing of new features/functionality as part of customer’s lab certification and First Office Application process.
• Support application of new software upgrades and fixes to operating software to ensure that they are implemented and functioning correctly in the live network.
• As needed, provide a written summary report of the status of equipment and network problems on a regular basis to the customer.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions available.
• Provide informal training support to customer’s network operation team that operate / implement Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Support the System Engineering team as needed during design and information gathering workshops with the customer to understand the customer's existing network design and technical requirements.
• Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.
• Acting as a technical liaison with Juniper Networks Customer Service and Engineering groups.

Skills and Experience:
• Experience in the design, installation and operation IP routers and Ethernet switches.
• Experience in providing in-depth design and technical support of Network Security Products.
• Experience in managing large technical account activity revolving around Network Security, Routing & Switching products from any vendor.
• Experience with multiple IP networking protocols required.
• Previous hardware or software testing experience a plus.
• Strong Interpersonal skills and a team player.
• Excellent oral and written skills required.
• Ability to work independently and manage multiple priorities.
• Knowledge of Python/Perl is desirable.

Company Type: Direct Employer
Contact Name : Nicoleta Dorobantu
Contact Phone: (None)
Contact Email  :
Number of Views: 378
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