Hiring Company: Not Specified
Location: Terre Haute,
Indiana
Job Type: Full Time
Salary: $15.00to18. per Hour
Experience Desired: 0 - 2 Years
Last Update: Mar 09, 2010 09:58:41 AM
Full Job Description:
We provide a broad range of technical
support and help desk services focused
on achieving measurable, total customer
satisfaction. We employ dedicated,
technically-trained teams on an
integrated, multi-channel platform to
provide comprehensive technical product
support. We tailor the technical support
process, including required activities,
escalation procedures and system-level
reporting to meet the specific needs of
our customers.
For technology consumers, the quality of
support they receive is just as
important as the quality of the product
itself. Because of an increasing
dependence on technology, swift guidance
to address issues is critical in
maintaining customer satisfaction and
loyalty. In today's competitive
marketplace and dynamic product life
cycles, the frustration produced by busy
signals, long hold times and incompetent
staff can quickly result in lost
customers. We offer a full range of
support, from tier-one handling of
common issues to multiple-tier support
applications, employing technical
experts to address the most complex
problems. In either environment, the
results are satisfied customers, reduced
service costs and an increase in the
lifetime value of our customers. The
primary purpose of your job position is
to serve as the primary contact for all
helpdesk customers and works in
collaboration with the Information
Systems Engineering department to ensure
customer satisfaction. You will respond
to phone, e-mail, and personal requests
for technical support
A sample of our technical support
experiences includes:
* Troubleshooting for basic hardware,
Internet and networking problems
* Up-selling/cross-selling products
* Warranty or post-warranty support
* Onsite repair appointment scheduling
and field technician dispatch
Job Requirements:
- Typing Speed Minimum 30 WPM with 80%
accuracy.
- Demonstrate and practice good
telephone etiquettes
- Listening Skills
- Knowledge of Desktop/CPU Products
Pay $15.00 to $18.00 Per Hr.
To Apply Please Send E-mail To:
Wehave@job4u.com
Related Link: (None)
Company Type: Not Specified
Contact Name : Sadie Jennings
Contact Phone: (None)
Contact Email :
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